ADDITIONAL INSURANCE COVERAGE. Standard self drive rental insurance provided by the suppliers is not usually full cover. The standard self drive rental insurance does not usually cover all items and will usually have quite high excess liabilities for you in case of collision damage or theft. We recomend that you add Full Protection which reduces your liability to ZERO and protects your security deposit or Limited Liability Protection which limits your liability. These can be found on the "View Deal" page showing on each car description.
AMENDMENTS. You may change your booking at any time up to 72hrs before you are due to collect your car. An administration fee of 321.00thb is charged for all amendments. If you change your car type for a more expensive car type or if you extend the length of your booking, you must pay the extra costs involved for the upgrade or for the extra days. Most car rental companies will not return the cost of any unused days.
AVAILABLITY. If cars are showing on our website they are usually available. However we rely on the information passed to us by the suppliers. There can sometimes be a delay in the suppliers advising us that a particular car is not available at certain locations on certain dates. Cars are subject to availability. If your chosen car is not available we will search for the next available car of the same type. We will then email you with those details. If we can find a social media contact for you we will also send you a message using the social media. You can enter your social media contact, the social media name and your id, (usually your telephone number), in the remarks box on the booking form
BOOKING. When you book on our website you will receive a confirmation that the booking has been received. The confirmation email will include a booking reference. If our booking system detaects an error in your booking details, it will flag this to our reservations team who will reserve your car and then contact you to resolve the error.
CAR TYPES. We try to show all of the car types from each supplier on our website. However, the suppliers will sometimes have other car types that they have not told us about. The suppliers usually reserve the right to provide you with a similar car to the one that you booked. If they are unable to do that they usually upgrade you to the next car type available. 7 Seat MPV,s and SUV,s. These are 5 seat cars with what are termed Flip Up seats in the rear of the passenger area. They will accomodate smaller people but they use the luggage space to fit the people, so the luggage space is reduced. 2dr, Spacecab Pickup trucks. These cars only have seat belts for the 2 front seats belts because the rear shelf seat is not classed as a seating area. You can not fit a child seat to the front passenger seat because of the air bags and you can not fit a child seat behind the 2 front seats as there are no seat belts in there.
CANCELLATIONS. You may cancel your booking at any time up to 72hrs before your pickup time. No Shows are treated as cancellations. Booking deposits are non refundable. If you have made a booking where the full payment was required at the time of booking, we will have paid the supplier following receipt of your funds. Refunds for bookings where full payment was required are at the discretion of the supplier. If the supplier grants a refund then we will refund you, when we receive the refund from the supplier, less an amendment charge of aproximately 5% of the booking cost. The cost of the "Full Protection" and "All Protections" options are non-refundable following any claims. Cancellations must be made by e-mail. Telephone cancellations are not acceptable.
CURRENCIES. Autorent.asia use Thai Baht as the default currency. Other currencies shown on the autorent.asia website are for illustration purposes only. Currency exchange rates are not within our control and are calculated by the card issuers. The currency rates shown on the website may not be the same as the exchange rates used by the card issuers.
DRIVERS DOCUMENTS. When you collect your car you will require the driving licence and passport for each driver and a credit card in the name of the main driver. You may drive in Thailand using your driving licence from your home country, however we recommend that where possible you purchase an International Driving Permit from your country of residence. The minimum age to drive varies with each supplier and car type. You should check the requirements by viewing "More Detail" located at the top right hand of each car detail. Additional drivers maybe charged, check on "More Detail" for the additional driver costs. Add additional drivers at the rental counter when you collect your rental car. All drivers must be present at the rental counter and maybe required to countersign the rental agreement.