Autorent.asia - Your personal car rental assistant. Save big money booking online now.
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You may cancel your booking up to 72 hours before the collection time & date without incurring any further costs. Cancellations made between 72 hours before the occurrence and the collection date & time may incur a cancellation cost imposed by the car rental supplier. No Shows are treated as cancellations within the 72hrs before the occurrence and the collection date & time. There are no refunds of booking deposits in all cases where the customer has cancelled the booking.
In the case where the customer has advised us of their inbound flight details the rental counter will track the customers flight and will usually hold the car for the customer pending their arrival. In cases where the customer has not advised us of their inbound flight detail the car rental counter will usually hold the car for up to 2 hours, after this time they may give the car to another customer and the rental counter can not guarantee that a car is available for the customer when they arrive. We recommend that customers facing a delay should email us at their earliest opportunity with details of the delay.
Cancellations for bookings which include Peace of Mind excess refund cover: all of the above will still apply, however for cancellations made before 72 hours before the collection date & time a full refund of the Peace of Mind excess refund cover will be given. Cancellations made between 72 hours before the occurrence and the collection date & time will receive no refund.
Cancellations must be made by e-mail; telephone cancellations are not acceptable.